Question_48
FAQ

What happened to the free version?

Regretfully, we've found that a "freemium" business model just doesn't work for Sneakemail. Free accounts were just too functional. We've run the free service, with $57.46 total in advertising revenues, for almost 10 years now, so no complaining! All existing free accounts are switched over to a free trial, starting at the day of 3.0's launch. A monthly subscription option is being added (through Paypal). So there is very, very little commitment. After the account expires, you can log in, but email is no longer forwarded.

Why did you do XYZ? Now I have to go through all my Sneakemail Addresses, one by one, and fix it.

Before doing anything one-by-one to your Sneakemail addresses see if it can be accomplished by the "List" feature.

On the right of each Sneakemail Address listing, in any folder, or any search, or even smart folders like "Newest", is a checkbox.

After you check off a number of addresses, select "Make" in the List pulldown (at the top of the checkboxes). You will be taken to a screen where you can perform an action on all those addresses at once (delete, deactivate, change tags, change real addresses, etc)

And before you check off all the addresses, note that you have help checking those addresses. Look at the List pulldown where you can select such functionality as "Toggle" and "Between"

All my To headers have at least two addresses now, why?

Sneakemail now prepends the users "real" address to the original To header as it came into Sneakemail. Some people want to filter on the "real" address, some want to filter on the Sneakemail address, and some want to see the original To header, so this should make everybody happy, but probably won't.

I miss "shred" and need it, will you bring it back?

The filters "shred" now. If you want to shred mail, make a filter to deny it.

"Shred" is what we used to call silently disappearing email.

What are these new words in my From headers, like "Example Allow"?

What you are seeing are the "Tags". Every Sneakemail address has a tag, which shows up in the From header. With version 3.0 we simultaneously remove "Rules" and added "Tags". We figured, to prevent the loss of potential categorizing information, we'd stuff the Rule names into the Tags.

If you don't want any tags, or want to remove specific tags, or even change them, you can simply search for the tags (leave blank to find all), create a List (with the checkbox and pulldowns on the right) and choose "Change tags to..."

Why did you remove the search field from the login page? Now there are more steps to create a new Sneakemail Address.

False. It's the same number of steps, and potentially fewer.

When you log in, the search box at the top is automatically selected, so all you need to do is type and return. If the address is not found you'll be taken to the new address screen.

If you check "remember me" on the login page, the steps are only:
1 - go to sneakemail.com
2 - type name
3 - press "Create New Sneakemail Address" button.

Why do I have to type in my real address and phrase every time I create a new Sneakemail Address?

You don't. Not only will those fields remember the last value, but those fields will also auto-complete as you are typing.

Why can't I delete a Sneakemail Address created with an Auto Key?

This is an experimental feature. Users, of course, sometimes delete these addresses, but then its possible that they don't remember this and give them out again, essentially giving out a deleted Sneakemail address. So we thought, why not make them impossible to delete, instead, they are deactivated, which bounces the same as being deleted, only you can bring them back to life yourself. If you think this is a bad idea let us know.

Why are all these new Sneakemail Addresses of the form name-key appearing?

We admit this is probably the most evil thing we did in 3.0. But it will be worth it!

Previously, addresses created with Auto Keys were normal Sneakemail Addresses, with the usual ugly address like ajsdflkj02@sneakemail.com. And any address could be used with any Auto Key, and so on. It was a confusing situation!

So we reinvented what Auto Keys do. Now what you see is what you get. If you send email to name-key@snkmail.com, it will create a Sneakemail address named "name-key", with the address name-key@snkmail.com. You can also visually associate these addresses with the Auto Key they were created with, which was previously impossible.

The downside is old ones are going to come back to life! We also had to make sure all Auto Keys are made active to give the good Sneakemail addresses a chance to come back.

Since 3.0 went live am I receiving more spam?

Some users are reporting an increase in spam. We think it may be caused by a combination of these factors:

  • Everybody is currently experiencing an increase in pharmacy spam, not just Sneakemail users.
  • The change in Auto Addresses functionality explained here
  • Our incoming mail server is now more efficent. Previously, our incoming mail server was sluggish, which may have unintentionally acted like a simple kind of greylisting, and this might have hindered some spammers from successfully delivering us spam.
  • At least two large bulk emails were hacked for email addresses. These companies handle the email announcements, mailing lists, bulk malings, etc, of many, many, many online businesses (strong motivation for spammers to hack them)
    Aweber (Dec 2009)
    iContact (Jan 2010)
Somebody is spamming me from Sneakemail, can you make them sorry?

Chances are what you are interpreting as spam *from* Sneakemail is actually normal incoming mail *through* Sneakemail to your Sneakemail address. Look at the From address - does it end with t@sneakemail.com? Any Sneakemail address ending with t@sneakemail.com is automatically created for you so you can anonymously reply to incoming sneakemail. If you look more closely you'll find the name of your Sneakemail address and the original From address.